Frequently Asked Questions

Yes, there will be vendors present at the festival on December 31st.

Yes, this is an accessible event. Accessible platform tickets, subject to availability, will be purchasable via the access icon on the main event page on Ticketmaster.

Due to limited space, access platform tickets are available in a ratio of 1:1 for access ticket holders and companions only. Please note that you must register with Ticketmaster’s accessible database in order to avail of a complimentary companion ticket. If you have a medical requirement for a 2:1 carer or have a parent/guardian need that requires you to hold three tickets on the platform, you will need to make two separate purchases to secure all necessary tickets and then contact Ticketmaster via your My Account to verify the purchase/seek a refund as required.

No, as there is an event taking place earlier, there will be no early queueing allowed in the area.
Gates will open at 8pm – please do not attend the area earlier than this, as event security will be on duty and you will be turned away.

There will be a countdown at midnight and the show ends at 12.30am

No, these are two separate ticketed events, and will require individual tickets if you wish to attend both.
Even if you purchase a ticket for both, it will be necessary to leave the area after the first event, and re-enter when gates open for the later event. Tickets are subject to availability.

A family ticket covers up to 2 adults and the children in their party. Tickets are subject to availability.

Additional individual adult tickets are available for purchase. Additional children do not require additional tickets.

You will need to purchase a family ticket. The individual adult ticket does not cover attendance with children – it is only intended for expanding parties/solo entry only.

If you have purchased a ticket already, log into your Ticketmaster MyAccount, click on this show in your Upcoming Events, then scroll down for Help With Your Order.

If you have not yet purchased a ticket, submit a ticket via

Tickets are subject to availability.

Anyone under the age of 16 must be accompanied by an adult.

Yes, there will be a box office on site on show day. Tickets are subject to availability.

All Guide Dogs can attend, however, due to the nature of the festival site (capacity, crowd etc) we advise you do not bring your non-working furry friends.

We advise all concert goers to avail of public transport where possible. There is NO parking at the festival site.

Before purchasing your tickets to these events, please be aware that photos and digitals will be taken during the event and used for marketing and promotional purposes. 
Photographs/digital footage will be taken at the event and will be shared with Fáilte Ireland and Tourism Ireland to promote Ireland as a tourist destination. The photographs/digital footage may be included in marketing communication channels such as, social media, print material, tourism ezines, advertisements and websites. If you have any queries about data protection, please

Plan your journey in advance. Please see a list of public transport times below:

Luas: Read More
Dublin Bus: Read More
Dart: Read More

Box office opens at 4pm and 8pm
4pm (Matinée Show)
8pm (Westlife Concert)
Have your ticket ready on your phone for scanning at entry to the event.



Do not bring backpacks or large handbags – A4 size only. There will be no cloakroom or storage facilities on site. Bags must not be left at entrances or surrounding areas. Any items left will be removed and disposed of accordingly.  Everyone will be subject to a search.

No umbrellas permitted. This is an outdoor event and concert will take place rain or shine. Please check weather conditions and dress appropriately, but remember no umbrellas!

Prams will be allowed for the Matinée show but not for the Westlife concert.

There are no re-admissions to the concert. If you leave, there is no re-entry.

All Under 16’s attending the concert MUST be accompanied at all times by an adult.
Parents / Guardians must remain with under 16’s and take full responsibility for them throughout the event.
Strict age monitoring will be in place throughout the venue and at the bars.
The promoter reserves the right to refuse admission without refund to anyone who fails to comply

TICKETMASTER will have box office behind the 3 Arena near the LUAS stop.
Guest List is located here also.

For all other queries please see:

The team at New Year’s Festival Dublin would like to reassure you that all events in our festival programme will be compliant with current government and HSA public health guidelines in order to protect the health and safety of audiences, artists, staff and volunteers.